I like the way open source works. For example, my former colleague and manager started his own company that produces customer support and ticketing software called Helpdesk and one of the challenges he had to solve was building a reliable search system that will allow his users to search through thousands of tickets.
And since we all know that providing a reliable search system is not an easy job, a decision was made to outsource the searching features to IndexTank, a company that provides scaled real-time search. Here’s where the open source part comes in: since there wasn’t any suitable Zend Framework component for integration with IndexTank, Alex decided to write his own and open-source it on Github. It’s really cool and well documented. Deutschland uber alles 🙂
Also check out the post on IndexTank’s blog and Helpdesk‘s website.
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